Last Updated: May 27, 2026

Welcome to Grocerya.
At Grocerya, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website and services 

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information from customers

Personal Information
Full name
Mobile number
Email address
Delivery address
Billing address
Order & Payment Information
Products ordered
Order history
Payment method
Transaction details
Device & Usage Information
IP address
Browser type
Device information
Website activity and usage data
Communication Information
Messages sent through customer support
Reviews, feedback, or inquiries

2. How We Collect Information

We collect information in several ways:

When you create an account
When you place an order
When you contact customer support
Through cookies and analytics tools
Automatically when you browse our website

3. How We Use Your Information We use your information to:

Process and deliver your orders
Manage your account
Provide customer support
Improve our website and services
Send order updates and notifications
Prevent fraud and unauthorized activity
Offer promotions, discounts, and marketing updates
 

4. Marketing Communications

We may send promotional SMS, emails, or special offers related to our services and products.
You may unsubscribe from marketing communications at any time.

5. Payment Security

We use secure payment systems and trusted payment gateways to protect your payment information. Grocerya does not store sensitive card details directly on our servers.

6. Sharing of Information

We do not sell your personal information.
However, we may share limited information with trusted third parties such as:

Delivery partners
Payment gateway providers
Hosting and technical service providers
Marketing and analytics platforms
Government or legal authorities when required by law

All third parties are expected to maintain confidentiality and data protection standards.

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Improve user experience
Remember your preferences
Analyze website traffic
Provide personalized offers and advertisements

You can disable cookies from your browser settings if preferred.

8. Data Retention

We retain customer information only as long as necessary for:

Order fulfillment
Customer support
Legal compliance
Business and accounting purposes
9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from minors.

10. Third-Party Links

Our website may contain links to third-party websites or services. Grocerya is not responsible for the privacy practices or content of those external websites.

11. Your Rights

As a customer, you may request to:

Access your information
Correct inaccurate information
Delete your account or personal data
Stop receiving marketing messages

To make such requests, please contact us directly.

12. Security Measures

We implement reasonable security measures to protect your information from:

Unauthorized access
Data misuse
Loss or theft
Unauthorized disclosure

However, no online platform can guarantee 100% security.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Updated versions will be posted on this page with the revised date.

14. Contact Us

If you have questions regarding this Privacy Policy or your personal data, please contact us:

Grocerya
Website: www.grocerya.bd
Email: contact@grocerya.bd